How to Raise a Complaint

Last updated: October 2026

Biloxi Roof Replacement wants each homeowner who reaches out to be treated fairly and honestly. If something went wrong, tell us. This page explains how to make a complaint and what happens afterward. It is a general template and is not legal advice.

What You Can Bring to Us

You can write to us about any of these:

• Your experience when you called or emailed Biloxi Roof Replacement
• The way your personal information was handled
• Anything on this website that looks unclear or wrong
• The conduct of a provider you were connected with

If the Problem Is With a Provider

Providers in our network are independent businesses. They answer for their own estimates, prices, work, warranties and customer service. If something is wrong with work on your home, the usual first step is to raise it with the provider directly and keep a written record of what you said and when.

Please still let us know. What we hear about providers helps us watch the quality of the network, and a provider who repeatedly falls short of what we expect may be removed from it. Be aware that Biloxi Roof Replacement cannot settle contract disputes, issue refunds for a provider's work or make decisions for a provider.

How to Send a Complaint

Email desk@roofreplacementbiloxi.com and include:

• Your name and a way to reach you
• The date you contacted us or the provider
• The phone number you called, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you would like

After You Write

We will confirm receipt by email, usually within a few business days. Then we look into what happened, which may include contacting the provider. After that, we reply with what we found and any steps we are taking.

If You Are Still Unhappy

You can reply to our answer and ask us to look again. You can also reach out to your state's consumer protection office or attorney general, or to your local Better Business Bureau. For concerns about a licensed provider, your state's contractor licensing board may be able to help too.

Contact

Email: desk@roofreplacementbiloxi.com